After an order is placed, an order confirmation is sent. When the order is ready for shipment, you will receive a confirmation from DHL with a Track & Trace number so that the shipment of the order can be followed. It may happen that your order is yet to be received by DHL, so that the Track & Trace number does not yet provide exact delivery information. An email will always be sent by DHL with the exact delivery date and delivery time and the option to change it. We recommend that you always wait for this email, which may take up to 48 hours after placement of your order.