All items you order online from us are covered by the statutory warranty. The statutory warranty means that a product must be and do what the consumer can reasonably expect from it. If a product is not sound, you are entitled to free repair, a new product or a refund of your money. There is no statutory warranty period in the Netherlands. This is because different products have different lifespans.
Is the problem with the product your fault? Then you are not entitled to free repair, a new product or a refund of your money. Did you use the product normally, but it has just worn out? Then, too, you are not entitled to free repair.
If a product does not meet your wishes, always contact Customer Service.
Should we not find a solution, you can always send an email or (registered) letter explaining the problem clearly and chronologically and requesting a response within 2 weeks. If we do not respond, you can then make use of your legal assistance insurance. If you do not have this, you can contact the Consumentenbond.