The status of your order
After an order is placed, an order confirmation is sent. When the order is ready for shipment, you will receive a confirmation from DHL with a Track & Trace number so that the shipment of the order can be followed. It may happen that your order is yet to be received by DHL, so that the Track & Trace number does not yet provide exact delivery information. An email will always be sent by DHL with the exact delivery date and delivery time and the option to change it. We recommend that you always wait for this email, which may take up to 48 hours after placement of your order.
All prices quoted include VAT.Cancelling an order
Once the order has been placed, it can no longer be cancelled. The order can be returned within 14 days after receipt.
Shipping is free for orders over €50.00 in the Netherlands. Shipping fees for orders under €50.00 are €5.95 regardless of the number of products.
There are no payment fees associated with the available payment methods.
The cost of €3.95 for a return will be deducted from the refundable amount afterwards. By charging a return fee, we want to encourage more awareness around returning products. Making conscious choices for a product or size contributes to a sustainable living environment. In case of returning one or more products, the return costs are borne by the buyer, out of respect for the environment. In this way, we want to create awareness of the delivery routes a parcel takes and thus minimise the number of returns.