Ordering

The status of your order
After an order is placed, an order confirmation is sent. When the order is ready for shipment, you will receive a confirmation from DHL with a Track & Trace number so that the shipment of the order can be followed. It may happen that your order is yet to be received by DHL, so that the Track & Trace number does not yet provide exact delivery information. An email will always be sent by DHL with the exact delivery date and delivery time and the option to change it. We recommend that you always wait for this email, which may take up to 48 hours after placement of your order.

Cancelling an order
Once the order has been placed, it can no longer be cancelled. The order can be returned within 14 days after receipt.

Shipping fees
Shipping is free for orders over €50.00 in the Netherlands. Shipping fees for orders within the Netherlands under €50.00 are €5.95 regardless of the number of products. Shipping fees to Belgium and Germany are €7.95.

Payment fees
There are no payment fees associated with the available payment methods with the exception of the payment after delivery method, Klarna. The payment fees when using Klarna are €1.95. The conditions for 'Pay after delivery with Klarna’ can be found here. This payment method is only available in the Netherlands.