Frequently Asked Questions

After an order is placed, an order confirmation is sent. When the order is ready for shipment, you will receive a confirmation from DHL with a Track & Trace number so that the shipment of the order can be followed. It may happen that your order is yet to be received by DHL, so that the Track & Trace number does not yet provide exact delivery information. An email will always be sent by DHL with the exact delivery date and delivery time and the option to change it. We recommend that you always wait for this email, which may take up to 48 hours after placement of your order.

Once the order has been placed, it can no longer be cancelled. The order can be returned within 14 days after receipt.

Shipping is free for orders over €50.00. Shipping fees for orders under €50.00 are €5.95 regardless of the number of products.

There are no payment fees associated with the available payment methods.

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Unused products can be returned within 14 days after receipt of the order.
Would you like to return multiple orders? Combine the products of different orders and make sure you adjust all return forms.

Right of withdrawal
The return period is 14 days, which starts when you receive your order. In order to exercise the right of withdrawal, you can inform Geisha by means of a clear statement (in writing, by post or e-mail) that you want to withdraw from the agreement. You are not required to do so. To meet the withdrawal deadline, it is sufficient for you to send your notification concerning your exercise of the right of withdrawal before the withdrawal period has expired. In any case, you must return the products to us no later than 14 days after the day on which you have notified us that you have decided to cancel the agreement. You are on time if you return the products before the period of 14 days has expired. Our return address: Singaporestraat 86, 1175 RA Lijnden.
For expeditious processing, complete the return form with the reason for the return and attach it to the return shipment.

The cost is €3.95 if you use the delivery service DHL. Of course, the order can also be returned via another carrier, but then the extra costs will be yours. Place the products to be returned in the original, if reasonably possible, packaging. Stick the return label over the original shipping label on the packaging or use the QR code and include the completed return form. Products do not need to be registered for return online. Bring the return to a DHL service point (for the nearest location, please check dhlparcel.co.uk) and keep the proof of posting with Track & Trace code.

Products will be processed within 5 working days of receipt. We will refund the purchase price of the returned products (excluding any shipping costs) as soon as possible, but no later than 14 days after receipt of the withdrawal notice via the payment method used for the purchase. The cost of €3.95 will be deducted from the refundable amount afterwards.

The original labels must be attached to the product. We only take back unworn, unwashed and undamaged products. Geisha does not see fitting clothes as use. Do be careful with makeup, sharp objects etc.
You are liable for any reduced value of the products resulting from the use of the products that goes further than what is necessary to establish the nature, characteristics and functioning of the products. Before we determine this value reduction and initiate the further process, Customer Service will contact you.

If you wish to exchange a product, we recommend that you order the new product and return the received product.

Please contact our Customer Service. They can provide you with a return label so that you can return the products in sturdy, protective packaging.

Products will be processed within 5 working days of receipt. We will refund the purchase price of the returned products (excluding any shipping costs) as soon as possible, but no later than 14 days after receipt of the withdrawal notice via the payment method used for the purchase. The cost of €3.95 will be deducted from the refundable amount afterwards.

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All items you order online from us are covered by the statutory warranty. The statutory warranty means that a product must be and do what the consumer can reasonably expect from it. If a product is not sound, you are entitled to free repair, a new product or a refund of your money. There is no statutory warranty period in the Netherlands. This is because different products have different lifespans.

Is the problem with the product your fault? Then you are not entitled to free repair, a new product or a refund of your money. Did you use the product normally, but it has just worn out? Then, too, you are not entitled to free repair.

If a product does not meet your wishes, always contact Customer Service.

Should we not find a solution, you can always send an email or (registered) letter explaining the problem clearly and chronologically and requesting a response within 2 weeks. If we do not respond, you can then make use of your legal assistance insurance. If you do not have this, you can contact the Consumentenbond.